Delivery Information

Delivery Options

Standard Pallet Delivery

Cost: £70.00
Delivery Time: 3-7 working days
Suitable for: Stoves, flue systems and bulk orders
What's Included: Kerbside delivery by tail-lift truck
Delivery Days: Monday to Friday 8:00 AM - 5:00 PM

Next Day Pallet Delivery

Cost: £120.00
Delivery Time: Next working day
Suitable for: In-stock items only
Order Cut-off: Orders must be placed before 2:00 PM
Delivery Days: Monday to Friday 8:00 AM - 5:00 PM

Small Parcel Courier Delivery

Cost: From £10.00
Delivery Time: 1-2 working days
Suitable for: Small accessories, spare parts, and consumables
Weight Limit: Up to 30kg
Delivery Days: Monday to Saturday 8:00 AM - 5:00 PM

Warehouse Collection

Cost: £0.00
Collect from: Horsham, West Sussex, RH13 0TE 
Suitable for: All products
Booking: Must be arranged in advance
Collection Days: Monday to Friday 8:00 AM - 5:00 PM

Special Delivery Areas

Additional delivery charges apply for:

• UK islands (Isle of Wight, Isle of Man, Channel Islands, etc.)
• Scottish Highlands and Islands
• Northern Ireland
  

Please contact us for a delivery quote to these areas before placing your order.

Important Delivery Information

Pallet Delivery Requirements

• Suitable vehicle access required (7.5 tonne truck)
• Level, hard-standing surface for tail-lift operation
• Someone must be present to accept delivery
• Items delivered to kerbside only, not into property
• Customer responsible for moving items from delivery point

Need Help?

If you have any questions about our delivery options or need a quote for a special delivery, please contact us:

• Phone: [Your phone number]
  
• Email: [Your email address]
• Hours: Monday - Friday, 8:00 AM - 5:00 PM